A bill/EOB from Ponya Diagnostics is likely from clinical lab services your doctor ordered. If you have had urinalysis, cultures, or blood drawn at your doctor’s office, or were a patient at one of the many Skilled Nursing Facilities we collect samples and perform clinical pathology services, you may be receiving a statement for clinical laboratory services performed at Ponya Diagnostics.
Billing
Billing FAQ
Why didn’t insurance pay for this test?
Your insurance carrier should send you an Explanation of Benefits (EOB) that explains in detail the services that were either paid or denied. You may also find this information on the invoice. If you need additional information, you should contact your insurance carrier directly to determine the reason(s) why your insurance company did not pay your bill.
Who can I contact to pay or discuss my bill?
Please contact our Customer Service Line at 229-351-4224. Client Service Representatives are available from 9 a.m. to 5 p.m. EST. Monday through Friday
How can I get a copy of my pathology report?
It is best to contact your physician to request a copy of your report.
My insurance company issued me a check. What do I do?
Please contact our Customer Service Line at 229-351-4224. Client Service Representatives are available from 9 a.m. to 5 p.m. EST. Monday through Friday.
Mobile Terms & Conditions
You agree to receive automated payment reminders via text message from Ponya Diagnostics including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided at the time laboratory services were performed. Message frequency varies. Msg & Data rates may apply.
To opt-out of the text messaging program, reply with the keyword STOP. Text the keyword HELP for additional information. You can also contact us at billing@ponyadx.com or call 229-351-4224 for additional assistance with your inquiry.
